Technical Support Representative

Website Circa Logica Group

Work Setup: Permanent WFH
Minimum Experience: 1-2 years
Minimum Education: Bachelor's Degree
Category: Full Time
Work Schedule: Shifting Schedule

Responsibilities:

  • Responsible for providing phone and email technical support to clients and customers.
  • Troubleshoot cases that need technical help.
  • Taking initiatives in improving work processes.

 

Job Qualifications:

  • Must have at least 2 years of working experience providing technical support for POS (Point of Sales) and PMS (Property Management Software).
  • Experienced in customer service for restaurants and hotels.
  • Knowledgeable in various Helpdesk Software such as Zendesk, Zoho, Freshdesk, and Intercom.
  • Must have a Technical understanding of POS Networking.
  • Flexible to work on night shifts, overtime, and swing shifts.
  • Preferably someone with experience in Oracle Simphony 2.
  • Must possess excellent written and verbal communication skills.
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