Tier 1, Product Support Specialist

Website Circa Logica Group

Work Setup: Permanent WFH
Minimum Experience: 1 year
Minimum Education: Bachelor's Degree
Category: Full Time
Work Schedule: 7:00 PM- 4:00 AM

Job Responsibilities:

  • Learn the in and out of the products and services that are offered.
  • Provide troubleshooting and guiding the users to fully utilize the services offered.
  • Collaborate with various teams to help navigate improvements.

 

Job Qualifications:

  • With at least 1-year experience working in a SaaS Company.
  • Solid experience in supporting SaaS based applications.
  • Candidate must have experience using Zendesk and JIRA and have basic skills in HTML and Postman.
  • Must have own equipment: at least i5 Core, 8GB RAM, and 10mbps internet speed.
  • Must have knowledge in troubleshooting to help users in utilizing service providers.
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