Customer Service Specialist (Non-Voice)

Website Circa Logica Group

Industry:
Customer Service/Call Center/BPO
Minimum Experience: 1-2 years
Minimum Education: Bachelor's Degree
Work Setup: Hybrid Office and WFH
Work Category: Full Time
Work Schedule: Shifting schedule
  • 2 years’ BPO experience in blended nonvoice accounts for Retail / eCommerce.
  • Excellent communication skills when handling AU clients
  • Experience with Shopify or Klaviyo is highly regarded.
  • Experience in US/AU Retail environment.
  • Can handle email inquiries and multiple chat concurrencies with a minimum of 4 concurrencies
  • Self-sufficient and able to work to deadlines
  • Strong attention to detail and high level of output
  • Proficiency in Microsoft Office Suite (Word, Outlook, Excel)
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