From Payroll Panic to Peace of Mind How a mid-sized tech company untangled payroll chaos by outsourcing to a trusted compliance partner
A Growing Headcount, a Shrinking Margin of Error
A 400-person software development firm based in Makati was undergoing rapid expansion. With a hybrid workforce operating across NCR, Cebu, and Davao—plus freelancers, probationary hires, and varying work schedules—the HR team was losing control of payroll accuracy.
What started as minor errors in government remittances escalated into payroll disputes, BIR reporting issues, and even a team-wide HMO lapse due to missed premium payments. Worse, internal payroll processing consumed over 60% of the HR team’s time—leaving no room for strategic initiatives.
Circa Logica Group Took Over—And Cleaned House
CLG’s Workforce Mobility team was brought in to fully outsource and manage end-to-end payroll operations. The goal: accuracy, compliance, and total peace of mind.
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⏱️ Manual computation across 3 payroll cycles each month
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❌ Frequent SSS, PhilHealth, Pag-IBIG errors due to system mismatch
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🧾 BIR form inconsistencies flagged during semi-annual audit
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📊 Disconnected timekeeping and attendance data causing overtime disputes
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💸 High cost of errors: One misclassified deduction led to 7 resignations in Q2
Phase 1: Payroll Systems Migration & Cleanup
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Audited 8 months of payroll history
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Reconciled statutory contributions and tax withholdings
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Migrated data to CLG’s secure, integrated payroll platform
Phase 2: Fully Managed Payroll Outsourcing
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Monthly salary computation for all employment types
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Government remittances, BIR filing, and year-end alpha listing
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Payslip generation and employee portal access
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Centralized handling of bonuses, back pay, and final pay
Phase 3: Automation + Compliance Reporting
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Synced leave and timekeeping systems for real-time inputs
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Deployed audit-ready payroll reports with breakdowns per department
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Established escalation SLAs and quarterly reconciliation with finance
| KPI | Before CLG | After CLG Outsourcing |
|---|---|---|
| Payroll error incidents (monthly) | 9+ | 0–1 minor adjustments |
| HR time spent on payroll | 60% | < 10% |
| Gov’t remittance delays | Frequently late | 100% on-time reporting |
| Employee trust in HR (NPS) | 23 | 72 |
| Year-end tax filing turnaround | 3 weeks | 5 days |
What the Client Said
“We used to dread payroll. Now it just happens—on time, accurately, and with full transparency. CLG gave us back our time and credibility.”
The company has since expanded to 540 employees, with CLG’s payroll outsourcing still in place—along with a new benefits consulting engagement underway.
